Frequently Asked Questions

We’re an online-only store and do not have a physical shop or showroom.

If you’d like help choosing furniture or placing an order, feel free to contact us, we’re happy to assist.

Yes, we can provide invoices for both individuals and businesses. If you’re ordering on behalf of a company, please include your business details in the comments section at checkout.

Our delivery partner offers old furniture removal services. For an additional fee, you can request this service directly through them.

To cancel an order, please contact us by emailing [email protected] or phoning us on +353 81 8002780.

We’ll ask you to provide either your order number or the contact details you used when placing your order.

You can place an order directly through our website. Alternatively, you’re welcome to contact us by email at [email protected], by phone at +353 81 8002780, or by sending us a message on Facebook.

If emailing or messaging us, please let us know which furniture item(s) you’d like to purchase and include your phone number and we’ll get in touch with you.

Orders are usually confirmed within one working day.

We aim to accommodate your preferred delivery times. Prior to the furniture delivery, our delivery partner will reach out to you to arrange a specific delivery time.

Yes, you can track your order using your order number and the email address or phone number you provided at checkout. You can do so here.

Yes. Carry-in service is included at no extra cost. Your furniture will be delivered to the room of your choice.

Delivery times depend on the product(s) you’ve ordered. Estimated delivery times are listed in each product’s description and are counted in business days from the date your order is confirmed.

All orders are delivered free of charge to your home address in Ireland (to locations accessible by van), either to your doorstep or directly to the selected room of your choice. Please take note that we do not provide delivery to offshore islands at the moment.

For an additional fee, you can request furniture assembly service through our delivery partner.

If your furniture is delayed, we’ll inform you in advance using the contact details provided with your order. If you have questions, don’t hesitate to email us at [email protected] or call +353 81 8002780.

We strive to schedule delivery times that are convenient for you. Prior to the furniture delivery, our delivery partner will reach out to you to arrange a specific delivery time. On the day of the scheduled delivery, delivery partner will contact you before arriving at your home.

Yes. On the day of the scheduled delivery, delivery partner will contact you before arriving at your home.

You can pay with cash or card on delivery, or in advance using popular mobile payment methods (Google Pay, Apple Pay and PayPal) or Klarna (pay in full or pay in 3 installments).

Refunds are typically processed within one working day.

Yes. If you’d like to return an item, please contact us by email at [email protected] or call +353 81 8002780.

Full details about our returns process and terms can be found here.

Replacement parts under warranty usually take 10 to 20 business days, depending on the supplier.

Yes. All our furniture comes with a 24-month warranty, unless a longer period is specified by the manufacturer. The warranty begins on the day your order is delivered.

If you’re not 100% happy with your purchase, you can return it within 365 calendar days.

Returned items must be in their original packaging and unassembled. You’ll find more information about returns here.

If your item arrives with a fault or damage, please email [email protected] with clear photos or a video of the issue. Our warranty team will review the situation and get in touch with you to offer a solution.

You can pay with cash or card on delivery, or in advance using popular mobile payment methods (Google Pay, Apple Pay and PayPal) or Klarna (pay in full or pay in 3 installments).

Refunds are typically processed within one working day.