Sign in

Furniture24.ie/Sign in

E-mail

Password

Remember me

Forgot your password?

First name

Last name

Phone

E-mail

Password

Confirm password

Urban retail UAB privacy policy

Urban retail UAB respects the privacy of your data

Urban retail UAB (‘we’, ‘us’, ‘our’) respects the confidentiality of your data and is committed to processing your personal data with a high level of security and in accordance with applicable data protection legislation. This privacy policy describes how we process your personal data whether you are a customer or a visitor to our website. If you have any questions regarding the protection of your privacy, you can always contact us. Our contact details and those of our Data Protection Officer are available in the ‘Contact Information’ section below.

Urban retail UAB is responsible for the processing

We are responsible for the processing of your personal data and are therefore responsible for ensuring that your personal data is treated correctly and securely in accordance with applicable law. We sell products under several different brands and through several different websites. We are responsible for the processing of personal data collected on the following websites:

Our treatment of your personal data

The table below details information about where from we collect your personal data, the nature of the personal data we process, the purposes for which we intend to process your personal data, the legal basis for the activity respective processing as well as the retention periods of the data. You are not obligated to share your personal data with us, however, if you choose not to share it, we will not be able to sell or deliver products to you, provide customer support, send marketing content or otherwise interact with you for the purpose of providing our services.

Data concerning our customers:

Where the data is collected from	Personal information categories	Purpose	Legal base	Retention period
From you	Name, email, phone number and any other personal information you choose to share with customer support	Provide customer support	Processing is necessary for our legitimate interest in providing customer support on request (legitimate interest)	As long as we need to process your case.
From you	Name, email, technical data (e.g. IP address, unique device identifier, browser, other data from cookies or similar tracking technologies), online behavior (e.g. the products you have purchased)	Analyze your online behavior, personalized marketing	The processing is necessary for our legitimate interest in marketing our products and services (legitimate interest)	Until you request not to receive further marketing or when you have been inactive for two years.
From you	Personal data provided when submitting a review (e.g. your name)	Share reviews with other customers and personalize our products and offers	The processing is necessary for our legitimate interest in marketing our products and services (legitimate interest)	Three years
From you	Name, email, information about your purchase and use of the product	Manage returns	Contract execution	As long as you have the right to return a product under our terms and conditions or by law.
From you, via cookies on our website	Purchase and order history, technical data (e.g. IP address, unique device identifier, browser, other data from cookies or similar tracking technologies) online behavior (e.g. products purchased or viewed on our website or on one of our websites)	Prevent misuse of our websites, services or products and prevent abuse and fraud	The processing is necessary to ensure that our products and services are used in accordance with our terms and conditions and applicable laws (legitimate interest)	As long as they are needed to complete the objective.
From you	Name, email, information about your purchases	To meet legal requirements (e.g. legislation regarding returns, accounting, taxation and product safety)	Processing is necessary for compliance with our legal obligations	As long as the law requires
From you	Name, email, information about your purchases	To protect our legal interests, (e.g. in case of non-payment)	The processing is necessary to protect our legal interests (e.g. to receive payment) (legitimate interest)	As long as it is necessary to protect our legal interests.
From ‘Meta Platforms, Inc.’	Name, email, profile picture	To ensure the correct functionality to certain services of our website that the user has consented to.	Necessary for the correct functioning of authentication services	Until you withdraw your consent or until the information is no longer needed to fulfill the respective purpose.
From ‘Google, LLC.’	Name, email, profile picture	To ensure the correct functionality to certain services of our website that the user has consented to.	Necessary for the correct functioning of authentication services	Until you withdraw your consent or until the information is no longer needed to fulfill the respective purpose.

Social networks

We process personal data accessed through our social media channels for the purpose of promoting our brands and products, as well as interacting with existing customers, potential customers and partners. This processing is necessary for our legitimate interest of self-promotion, promotion of our products and interaction with existing customers, potential customers and partners (legitimate interest). Personal data is processed for as long as necessary to achieve the purposes. For more information on the processing of personal data by the platforms in relation to your visit to our social media channels (such as Facebook or Instagram), please refer to the privacy policy of the respective platforms.

With whom do we share your personal data?

We do not communicate personal data to third parties, except if it’s necessary to fulfill a legal obligation or to achieve the purposes for which we process your personal data. The situations in which your personal data may be communicated to third parties are listed in the table below.

Transfer of Personal Data to Third Parties

User and Buyer Personal Data and Purposes of Personal Data Processing:

The Controller processes personal data of Users and Buyers (hereinafter referred to as ‘Personal Data’) for the following purposes:

User registration and authentication in the Online Store:

Name, surname, email address, and password, as well as User's authentication and profile data obtained from third parties (e.g., from ‘Meta Platforms, Inc.,’ ‘Google LLC,’ and similar entities), in accordance with User's instructions and choices;

Service providers may set and access cookies for tailored online advertising:

‘Meta Platforms, Inc.’ You can find the privacy policy of this provider here
‘Google, LLC.’ You can find the privacy policy of this provider here

Your rights

Below is a summary of the rights you have as a data subject under the GDPR (General Data Protection Regulation) below.

Right to withdraw your consent

Where the processing of your personal data is based on your consent as the legal basis, you have the right to withdraw your consent at any time by contacting us using the contact details set out at the bottom of this privacy policy.

Permission to access

You have the right to know whether we are processing personal data concerning you and, if so, to receive a copy of the personal data, including information on the purposes of the processing, the categories of personal data processed, the categories of recipients of the personal data, retention periods, your rights regarding processing, the existence of automated decision-making (including profiling), information on appropriate safeguards regarding the transfer of your personal data to countries located outside the EU/EEA and, if the personal data was not collected directly from you, where the data is collected.

Right of rectification

If the personal data we process about you is inaccurate, incomplete or out of date, you have the right to ask us to rectify or complete it without undue delay.

Right to be forgotten

You have the right to request the deletion of your personal data without undue delay. This is the case when:

• The personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed;
• You withdraw the consent on which the processing is based and there is no other legal basis for the processing;
• You object to the processing of your personal data and there are no overriding legitimate grounds for the latter;
• The personal data has been unlawfully processed;
• The personal data must be erased to comply with a legal obligation which is provided for by applicable law;
• The personal data has been collected within the framework of the offer of information society services.

Right of opposition

You have the right to object at any time to the processing of personal data based on legitimate interest as a legal basis, including, for example, profiling. In addition, you always have the right to object to the processing of your personal data for direct marketing purposes. We will then cease processing the personal data, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or the defense of human rights.

Right to restriction of processing

In certain circumstances, you have the right to ask us to restrict the processing of your personal data. This is the case when:

• You believe that the personal data is not correct and you expect us to verify its accuracy.
• The processing is unlawful and you wish, instead of erasing the personal data, for the processing to be restricted.

We no longer need the personal data for the purposes provided for by law, but you need it to establish, exercise or defend a legal claim. When you have objected to processing based on a legitimate interest and are waiting to hear whether our legitimate grounds override yours.

Right to data portability

You have the right to have your personal data transmitted, in a structured, commonly used and machine-readable format, to us or to another body where technically feasible.

Right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint concerning the processing of your personal data with the Data Protection Commission.

Cookies

We use cookies and other similar tracking technologies to help deliver our websites by enabling certain features, to improve the website and to deliver better and more personalized marketing content messages. (We use cookies in accordance with this Privacy Policy and our Cookies Policy).

Changes to our privacy policy

We reserve the right to modify this privacy policy at any time. If there are any changes, we will post the amended privacy policy on Urban retail UAB with information on the effective date. In addition, we may also communicate changes by other appropriate means.

Contact information

Please contact us if you have any questions regarding this Privacy Policy, the processing of your Personal Data, or if you wish to exercise your rights under this Privacy Policy or applicable law.

Urban retail UAB
Registration code: 306361544
Address: Perkūnkiemio g. 19, Vilnius
E-mail: [email protected]

Where the data is collected from	Personal information categories	Purpose	Legal base	Retention period
Through cookies on our website	Technical information, such as IP address, device identity, browser, other information from cookies or similar technological tracking, online behaviour, for example, products viewed on our website or one of our websites	Analyze your online behaviour, personalized marketing	Consent	Until you withdraw your consent or until the information is no longer needed to fulfill the respective purpose.
Through cookies on our websites	Technical Data, such as IP address, unique device identifier, browser, other data from cookies or similar tracking technologies	To ensure the functionality of our website	The processing is necessary to ensure that our websites function properly (legitimate interest)	As long as they are necessary to ensure the operation of our website.
Through cookies on our websites	Technical Data, such as IP address, unique device identifier, browser, other data from cookies or similar tracking technologies	To develop our websites, (e.g. depending on how the website is used)	Express consent	Until you withdraw your consent or until the data is no longer necessary to fulfill the purpose.

Third parties	Reason for disclosure to third parties	Personal data disclosed
Other companies or subsidiaries belonging to our group	Personal information may be disclosed to other companies within our group with core functions such as analytics, marketing, and finance that are managed jointly within the group of companies of which we are a part.	Name, phone number, email, address.
Suppliers and partners	We may share your personal data with suppliers and/or partners, if the suppliers and/or partners need your personal data to fulfil their commitments to us (e.g. IT service providers).	Name, phone number, email, address.
Authorities	Personal information may be disclosed to authorities when necessary to comply with our legal information.	Name, phone number, email, address
Sale	If we transfer all or part of our business, personal information may be disclosed to a potential buyer	Name, phone number, email, address, order information
Marketing partners	Personal data may be disclosed to third party partners for marketing purposes.	Name, surname, email

Popular categories

Urban retail UAB respects the privacy of your data